Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SIRXSRM806 Mapping and Delivery Guide
Manage and transform sales and service programs
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | SIRXSRM806 - Manage and transform sales and service programs |
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Description | This unit describes the performance outcomes, skills and knowledge required to identify, analyse and put in place strategies to transform aspects of the business’s operations.The unit addresses the diagnosis of the need for change in order to improve the operations of the business, together with the ability to plan and implement effective new programs and services.The unit requires the demonstration of effective analytical skills and high-level communication skills, as well as the ability to craft effective solutions and apply specific understanding of retailing. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit of competency supports the needs of senior managers and business owners who have significant responsibility for driving change and process improvement within a service organisation. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Nil | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Diagnose need for the transformation program. |
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Element: Prepare a transformation strategy. |
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Element: Analyse barriers to transformation. |
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Element: Implement transformation strategy. |
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Element: Evaluate outcomes and review transformation strategy. |
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